WD Blue Sata III M.2

So wanting to do a RMA i tried to do it on the website but the form you fill out says my serial number does not exist!!!
I read it right of my drive so whats going on!!!

Hi @SimTechGuy,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

I can’t.
See attached.

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