Hello, Ive bought a new WD My Cloud Home 4TB today but it isnt working. It powers on, the network lights are on and flashing, I hear HD activity, but my white light just keeps flashing slowly and I don`t have any access to the device. I already did all types of resets, but nothing changes. The device has a valid ip address and I can see the devices name in my router settings. Is the device dead or could it be a as simple as a port forwarding issue? Thanks for any help.
Here is a link to the User Manual if you don’t have it. The image below the link shows what the front LED behavior represents. Click on, tap, or activate image to enlarge it.
This issue is posted every week and if you are willing to scroll down and browse a little in the forum or use the search function, you will see possible solutions, or maybe not. It really depends on how patient a new owner should be about a 6 year old hardware even though he may have bought it new recently.
Thank you for the replies.
I have already spent a few hours searching for more info and solutions.
The biggest problem is that I don’t know if the device is doing anything. Since I didn’t have any connection with the device since its first boot. The only connection is when I connect to its ip address and then I get : {“key”:“notFound”,“message”:“Not Found”}
Years ago I had the first model Mybook and that was far from perfect,but at least it was more transparent in use.
