The drive was purchased in december as a back-up emergency drive. when i wanted to use it today it started giving me click sound and doesn’t start. Seems to be dead drive case. Please raise a RMA ticket for the same. Also tried to do it in your process but the address in your records is wrong. and unable to add new address into it since as discussed in many forums your website is broke.
I’ve already raised a support request for it(Case #021017-11791146), Could you please check and update my details?