Hi, I purchased a new 2 TB My Passport portable drive and it was recognize by my laptop, but no drive letter and can’t access it. Under devices & Printers, drive was showing it had a problem… It also was under the "safely remove device in the task bar. When I installed the the WD device driver, the drive showed up in the in the devices & printers as having no problems, but still no drive letter. Also, doesn’t show up in Disk Manager and I can’t assign a new drive letter. I think it’s showing as a unknown device in the Device Manager.
My 1TB My Passport portable drive that I purchased January 2017. Used it for backing up my computer with Norton Ghost 11. Checked it the other day and it is doing the same. I could only get into that one by booting into Norton Ghost while the drive was still plugged in.
I have a older 2 TB My Passport portable drive, I have mapped as drive M, and it works great, is shown as a healthy drive and works in all ports. All my USB flash drives work in all the ports.
I tried to update drivers, windows said it couldn’t find drivers online. Also, when I first plugged in the new My Passport, windows looked for a device driver and noted that the drive couldn’t by downloaded.
I have never dropped any of these drives and my computer works great except for this problem.
Laptop purchased in 2010 is a Samsung R580, Intel Core i3 330M @ 2.13GHz Arrandale 32nm Technology, 8.00GB Dual-Channel DDR3 @ 532MHz (7-7-7-20), HD Western Digital WDC WD5000BEVT-35A0RT0 (SATA), Motherboard SAMSUNG ELECTRONICS CO. LTD. R580/R590 - no version number given, Windows 7 Home Premium 64-bit SP1.
New My Passport model WDBYFT
Old My Passport model WDBY8L
I have tried all the solutions I could find on this site and nothing worked. I’m thinking maybe MB chiipsets or not finding Storage Server under system services. If you need more information, just ask. I’m a old gal and everything I have learned about computers is from the internet, DSLReports. I take really take care of my electronics.
All help will be greatly appreciated and I will learn something new. Now I’m going to sleep as I been up over 24 hours working on this problem. Thank you.