I have two 4TB MyClouds…the first (1) I use as common nas storage for household pics, docs, music, etc. and currently has approx. 1.6TB of data on it. The second (2) I use solely for safe point storage. I’m using Linksys routers and Win 10 PC’s, iPads, iPhones, etc. The two MyClouds are connected via the LAN.
The above configuration has worked for approximately a year up until a month or two ago when there was an error updating the safe point. Over the last couple of days I’ve done the following to solve.
- Rebooted the router
- Deleted original safe point
- Completed full restore of MyCloud 2
- Completed system restore of MyCloud 1 (System restore only so I wouldn’t have to move data)
- Reboot both McClouds
- Created new safe point.
After staring the new safe point in 6, above, it will run overnight and copy approximately 70GB before it stops and emails me the error: There was an error updating your safe point and the event code is 1102. The error window shown on the PC indicates: Your safe point cannot be updated due to a failed request. Please try again. (36323). I will update the safe point again and it appears it will start over and will stop again a few hours later with the same error reports.
Does anyone have any ideas how to resolve the above. A next step I may take is to ensure both MyClouds are connected to the same router. When working, MyCloud 2 was connected to a Linksys switch that connected to my Linksys router. I’ve recently added an additional Linksys switch switch…but I don’t think this is the problem.