First of all thanks for reading my topic.
A few things I want to clarify;
- I am no noob on computer hardware and software area, So I do have a general clue of what I’m doing.
Okay so I bought my WD my book essential the other day, and the drive itself works fine, it’s fast, It gets recognized by windows etc so no problems there.
But… I can’t get the WD smartware to work. It just refuses to work. I can install it, but I can’t run the ‘WD smartware’ Icon in the folder (‘Application not started from drive’) If I run it directly from my C:\ folder it does open, I can acess home and Help, but Backup, Retrieve and Settings are greyed out and inacessible. The WD drive DOES NOT show in the ‘Home’ screen, just a collection of all my Drives/Partitions (the WD drive is in that list)
so I’ve tried reformatting the drive : no avail, same problems
I tried re-downloading the software : Same problems
I’m at a loss here. I run Windows 7 Ultimate on a x64 system.
I bought this drive because of the software (Seemed very neat) and I heard positive praise everywhere about how easy it was to use. Now I have no problems with a little bit of troubleshooting, but this is a nut I can’t seem to crack on my own.
So who can help me out here? Help would REALLY be appreciated.