MycloudHome is having trouble connecting to the server after software upgrade

Just updated WD discovery v4.3.385 on MacOS m1pro version, internet is good. Please HELP - this only occurred after their upgrade…

Hi @Joidam,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:


I have the same issue (and I have reported it); My Intel based Mac Mini is unaffected by the upgrade, but my Mac Studio no longer logs in at all. Everything else internet wise is fine.

MAC Book Pro M1, macOS Monterey Version 12.5.1
My Cloud Home Duo Software Version 8.9.0-108

Easy access from iPhone, MAC will not connect. Get dreaded “My Cloud is having trouble connecting to server.” Have done all the reboot actions. Before, I’d get this message, then “magically” the icon would show up on desktop and drive was accessible. Has NEVER showed up as network drive. Worked great with PLEX. Now - nothing. files only available on iPhone. This issue was prevalent in Summer of 2021 as well. What’s the fix?