I use my My Cloud Home daily as a back-up and large file storage.
Over the last two weeks, I have not been able to “see” the My Cloud Home on my desktop. This occurred after the My Cloud Home software updated to 7.12.0-164. The My Discovery App has shown the device as offline or online with a generic NAS icon and I can not reach it from my Finder application.
I have reloaded the My Discovery App, I have done a clean uninstall using both the uninstaller app and a third-party program, and I have even gone in manually to my Library to attempt to make sure there are no additional files that might be lingering. The results are always the same. I am able to reach the device from a browser and my iPhone but I can’t reach it from my desktop. I have rebooted the MyCloud Home from the browser which caused it to go into an endless reboot cycle that I could only stop by removing power and doing a cold startup.
WD support has opened a ticket for this and has asked numerous “stupid-user-error” questions. After all of this, the support rep has concluded the drive is bad. It’s clear to me there is something wrong with the interface with my Mac either through the WD Discovery App settings or some error in the My Cloud Home software update 7.12.0-164. I am very frustrated that I can’t get them to run the software update again since I have never had control of how software is updated on this device.
Has anyone else had a problem like this?