MyCloudEx2Ultra stuck in Firmware upgrade

I am trying to upgrade the firmware for my MyCloudEx2Ultra from 2.31.183 to 2.31.193.
It downloaded and started to display Upgrading and it stuck with no progress. Its been almost 2 hrs. I am able to access it. a blue light blinks on the Device.
Please help.

See the dedicated subforum for the EX2 series units. this subforum (My Cloud) typically discusses the single bay/single drive My Cloud which is different than the multi bay My Cloud units.

https://community.wd.com/c/network-attached-storage/wd-my-cloud-ex2