EX2 Ultra Firmware Upgrade Stuck

When I try to update Firmware either online or using a file, it get stuck on upgrading screen
2.31.149
I have EX2 Ultra. Please guide.

My current version is 2.30.196

Hi nitingautam,

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Thank you this is fixed now. Able to apply updates to my cloud. Not sure what changed this after couple of days I again tried same steps after reboots and it picked up latest firmware. This can be closed.

I have the same problem. Can you share the solution? I see you were sent a direct message from WD support - what was the advice?

Thanks!

I have the same problem today.
Why to send a response via inbox if the solution could be for all of us?