Up until yesterday my MyCloud had been working fine,… I.E. I hadn’t copied anything to it for a few weeks.
But over the last couple of days I have been slowly moving my video files over to it.
Everything seemed to be going fine,… I use the MyCloud through a firetv running kodi, and the last program I watched was an episode of the knick.
So I turned on my laptop today only to see that my 3tb MyCloud is now only a 90gb MyCloud,… and the only folder visible is under Public/Shared Videos/TV/The Knick/Season 01
Everything else has gone.
Also “Media Serving is turned off”
But if I open open the dashboard on my win7 laptop it shows that I have 2.1TB Free, Diagnosis is ok.
I ran a short diagnosis and that came back as okay,… I rebooted the unit,… but still the same,…
Then a call to WD who told me to try Settings/Utilities/System Factory Restore/System Only/
This did nothing to help.
If I go to The Dashboard and click on to “Capacity” it shows a pie chart of everything that is on the HD, except I can no longer access it, apart from the one folder.
I was then told by WD that the only thing I could do was return the unit for a replacement HD and that they knew of a company that could recover the information… (I don’t think my pockets are going to stretch that far).
It does seem very strange that the very last item I watched is the only one still visible to my laptop.
I was told that the rest of the HD had become corrupted, and there was little I could do about it.
I have intentionally not updated the firmware as I was told that it would make a bad nas even worse.
Also WD said that a fw update would not make any difference any way.
Does any one have any advice for me please…
This has only occurred over night, and no one else has touched anything on my network.
everything is hardwired except for my laptop.
Thanks chaps for any advice or help…