I have a 4tb my cloud.
It has 6 shares. Two of them have randomly become empty. One is the public and one is a user. There were files in there one day and not another.
Things we have done include recently purchasing a macbook and trying to (unsuccessfully) set up access to the drive through that. We’ve always accessed on a pc laptop using windows 7(in the past) or windows 10. My husband does say he upgraded the firmware when trying to set up the connection to the macbook.
In recent months, I have moved files off the my cloud onto a larger my book. The two folders that are suddenly empty were not worked in.
We would like to find out why files would suddenly disappear and where they might be.