Hello there;
My device has gone offline I cannot access data. Its light is as follows. Can you help with this issue.
Hello,
Please refer to the following KBA article: My Cloud Home Duo: Offline and LED Solid White After Changing RAID
Hello, I am so desperate for some help pls.
For some reasons, MyCloudDuo device has “suddenly” gone offline. I’ve not been able to access it on my mobile devices or desktop for some weeks now… the drives are simply “offline”.
At first I thought it’s the ISP causing problems, and have since changed ISP - but the “offline” still persists. The Device seems to be working, as I can see the steady and regular “white heartbeat”, and UTP connectors blinking frantically through the router. I’ve also “reinstalled” the app but to no success.
WD support has been most dismal and not been very helpful, as;
- I would like confirmation first, if there’s an issue with their cloud hosting service? 2. Also, I’m unable to understand why they are unable to check the status of my login account, to check if all is in order, especially as I have provided the logs?
- How do I send this to a WD service Centre for onsite assistance to check on the casing or HDD, in order to decide on next recovery steps?
Appreciate if someone from the Community can please help.
Thank you and much appreciated in advance.
