My Cloud Home Duo - DEVICE OFFLINE

My Cloud Home - Personal Cloud Storage My Cloud Home Duo
1

I get the message “Device Offline”. The same message appears when I try to access the cloud on my phone app, mac app and also directly from My Cloud Home.

The white LED light is illuminated solid even when I re-connect the power cable. Internet is available.

I have disconnected both Ethernet and power cables and connected once again in hope to rectify the situation.

Your assistance would be appreciated.

Screenshot 2020-01-26 at 12.46.35
Screenshot 2020-01-26 at 12.46.35818×940 28.2 KB

2

Hi, in my case I’m trying to transfer some other files (I have already transferred 2 tb of files in the last days), but now it continues to unmount the disk from the PC and I cannot transfer!
Really annoying!

3

Same problem here :frowning:

Did you manage to ask question to the support:
https://support.wdc.com/support/case.aspx?lang=en
?

4

Has anyone received a solution to this as it happens for mine also?

5

@Charlie76 I have exactly the same error but I cannot submit question to WD :frowning: provided link to form above, could you try ?

6

This is what they sent me :slight_smile:

Please refer to the link mentioned below and check if it resolves the issue:

I have tried this but did not work for me.

7

Neither for me :frowning:

Could you reply them that it doesn’t work and send them link to this thread?
I still cannot even send them message. When I try to do so it’s says “service temporary unavailable”

8

Hi, i have same problem more than one week :-(… Did somebody find a solution? I had a phone call with WD support, but with any success! Only WD My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline - but this did not work for me!!!

thx
rohm

9

I have the same issue - specifically when I go to move data. Every time I go to move some data to the device I get a network error and the device becomes inaccessible until I hard reboot and allow it to self check. Sometimes I will need to go this a 2nd time as well.

I have four other WD devices (MyBook Live Duos) and none of these have the issue - only the MyCloud. Firmware is up to date, network hardware has been tested, and it only happens when adding data - accessing data is not an issue, only when I go to add data is there a problem.

10

No support have provided me with solutions and none have worked and as my Duo is out of warranty i basically have a useless device.