My cloud home duo offline

My Cloud Home My Cloud Home Duo
1

Hello

I mooved to a new place with a new internet connection
I connected directly my cloud on the router
The device still appears as offline
Any help?

2

Hi @Mehdi1,

Please refer to the article to troubleshoot the issue :My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline WD My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask