My Cloud Home Duo offline

My Cloud Home Duo offline. whether it is apps or PC. any users in the same situation

Hi @Frankie0713,

Please refer to the aricle: My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline: WD My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:https://support-en.wd.com/app/ask