I just started having a problem with MyCoud Home Duo showing as offline in the WD Discover app, also couldn’t ping it when when logged in to the router, and I couldn’t log into the dashboard.
It was working fine up until recently. I tried a hard shutdown (pulling power), using the power switch on the back, and the reset button. None of those helped.
i have the WD app on my Android phone; it shows the drive as offline, too.
I wrote an email to WD, I’ll add to this post with their recommendations (if any), and also if I don’t hear back from them this week.
Hi @Keerti_01,
I have a WD My Cloud Home Duo connected (or was connected) to a MacBook Air. I was able to use the WD Discovery app up until a couple of weeks ago.
The message I’m getting from WD Discovery is that the device is offline. I get the same message from my Android phone app.
I’ve submitted a request to escalate the issue to WD; so far their advice was not helpful. I wrote back and clarified a few things, so hopefully I’ll get back a more useful response, or an RMA number.
