MyCloud Ex2 Ultra

I have 2 6TB drives in RAID 1. One drive failed. Please point me to the specific instructions to replace the faulty drive and re-build the RAID.

Hi @mcgibbits,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Yes I have

Incident Confirmation

Incident #: 230314-000836


This is confirmation of your support incident. Please see below for incident details.