Mycloud.com can't connect to MyBookLive

WD Legacy Products My Book Live
1

Hello. I recently bought a 3TB My Book Live. My problem is I can’t connect to it thru mycloud.com or wd2go.com using a Windows 7 PC. I can access it locally using Windows Explorer. I can also access it on my android phone using the MyCloud app. When I try to connect to it from mycloud.com using either Firefox or Chrome, I get this screen:

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I verified I can connect using my android phone and I have updated the firmware to “MyBookLive 02.43.10-048 : Core F/W”. So I click the “Accept your device’s security certificate” link. I then get this page:

What am I missing?

2

Try clearing your cache and navigation history on both browsers in order to accept a new certificate.

3

Same problem. clearing cache doe not help. VERY frustrating.

4

I’m also having the same problem. I accept the exception and then it gives me this error message: “The requested URL /test.html was not found on this server.” I’ve tried on multiple browsers, same result.

I have the most up to date firmware and the device is on. In the dashboard, Remote Access → Configure → Remote access is enabled and connection status is Connected. However, when I go to MyCloud.com, it displays the same message as above about steps 1-3, I see My Book name, however when I click the settings icon, it says the book is offline?

Any suggestions? Thanks

5

Still having the same problem, any recommendations out there?

Has anyone successfully connected and accessed their My Book Live from MyCloud.com?

6

Same problem. I have access from mycloud app on android and Windows 10 mycloud app on pc. But getting no access from mycloud.com on any browser from any device

7

I have. Clicked on highlighted Area in message