MyCloud 2TB - Solid Red, Soft & Hard Reset unsuccessful

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Several months ago, I unplugged my working MyCloud v2 from a Netgear router that had died. Either on unplug or replug (I don’t remember now) into a working router, it immediately went to Solid Red. I unplugged power and haven’t messed with it again until this morning.

Today, I tried the soft reset, and hard reset, and still come back to a Solid Red light. I hear plenty of disk activity. It is getting an internal IP from the router. However, it’s inaccessible from the web interface or SSH.

Any suggestions appreciated.

2

@cames

If this My Cloud had firmware version 02.xx.xx then you should update it to OS5.

Devices Available and Supported for My Cloud OS 5 Firmware Upgrade (wd.com)

My Cloud OS 5 Online User Manual (wdc.com)

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@cat0w I’d happily do so, but I can’t get connected to the device at all, neither SSH nor Web client.

4

@cames
Here are the User Manuals for both the 1st and 2nd generation WD MY CLOUDS. The first generation OS3 firmware version 04.xx.xx is the one that would show a solid red LED. It can no longer be used connected to the internet.