Solid Red Light and Reset does not work


I have personnal Cloud Storage. It worked well at the beginning. But for some time, it shows me a solid red light and I can’t connect to it.

I have traveled many forums and I was recomanded to do a Reset. I try a reset 4s and a reset 40s, but both do not work. I have the impression that the reset does not work at all because my device does not restart after the necessary time.

Please, What can i do ???

If the device is a gen2 My Cloud. The red light can mean no network connection.

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Good point; what are the LEDs on the Ethernet port indicating? Try a different Ethernet cable. Try a different port on the router.

Other possibilities are faulty power supply, or faulty OS, or faulty HDD.

Power supply can be replaced.
Data can be recovered from the HDD if the OS has become corrupt (and then the firmware can be re-installed).
Faulty HDD is pretty fatal; professional, low-level data recovery (expensive, not necessarily successful). Look to replace the HDD and recover data from your backup (or replace under RMA if within warranty).

For Gen1/v4 devices: look for ‘debricking/unbricking’ guides if gen2/v2.

Other possibles:

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Ethernet LEDs is off.

This is my device: 8TB.

Please someone can explain me why reset does not work ??

The Ethernet LED’s are on the back of the device on the Ethernet port. If the Ethernet LED’s do not light up or are not flashing that would potentially indicate there is no network connection. Make sure to connect the My Cloud to the network router (or in a pinch for troubleshooting directly to a computer). Try replacing the network cable. Try connecting the My Cloud to a different port on the router. Worst case is the possibility the network port on the My Cloud is broken/nonfunctional. If this is the case then try contacting WD Support directly.

Did you try any of the cable/router diagnostics I suggested earlier?

Did anything on your network change that caused the MyCloud to stop responding? New ISP? New router?
Did you, for instance, change to using AT&T?

Probably because it’s not a fault that can be resolved by a simple reset. See the list of suggested problems I posted earlier.

Apart from doing resets, what other diagnostics have you tried, with what result?

Hi guys! I have an issue with wd my cloud and would appreciate any aid. I’ve changed disk in wd my cloud 2tb to 3tb and performed unbricking with virgin image. Tryed both, 2tb and 3tb versions. And my device is not starting. After a few seconds ( I guess when device performs hardware check) blue led turns to solid red and nothing else happens. Network card is blinking leds, but i have no acces to device (ssh/web ui). Also, I’ve tryed few power supplyes without any result. Any ideas?

hi fabricia77

your problem is same with me, i was try another LAN cable, plug to another stop contack (electric) but the led still solid red, and i cant acess my dashboard even i try to reset a thousand time.

can u tell what happend now to your WD cloud storage?can you fix it? and please tell me if you make it work, my data is very important

many thanks from indonesia

Hello, i faced the same problem and the solution was to check the internet connection cable. Reconected and all began to work properly.

very correct On my side I forgot to plug in the Lan cable , thanks :))