I’m having trouble accessing my files on My Passport Wireless Pro (2 TB) through Windows 10 file explorer. When I go into “Networks” in the file explorer, MYPASSPORT shows up as a “storage” device (picture 1). When I click on the icon, it just brings me to the Dashboard UI in my internet browser.
I thought I was doing something wrong so I tried connecting to it on my PC running Windows 8.1 and it worked great. It shows right up in the “Networks” folder in file explorer as a “Computer” (picture 2) and when I click on the icon, it opens up the “Storage” folder on the My Passport Wireless Pro HD which allows me to access my files… Easy, works great. I even tried on my mobile device and on my Mac running OS X El Capitan, all work great. I’m only experiencing this issue on Windows 10
Am I doing something wrong?
Model #: WDBP2P0020BBK
I have the most current firmware installed on the My Passport Wireless Pro (v. 1.01.11)
I’m running Windows 10 64-bit version 1607 OS Build 14393.447
I have some computer & networking experience, but I’m in NO way an IT guy. Therefore, this is a bit difficult for me to troubleshoot on my own. I’ve searched online for a solution and could only find one other person with this same problem back from early 2016. Unfortunately, there was no solution in their thread.
I bought this product as a way for my employees to have access to a centralized hard drive where we can all share files between one another in the office. I also have employees who travel on the road so being able to access the hard drive through Wi-Fi from a hotel room after business hours was a big selling point. Unfortunately, everyone in my office uses Windows 10. If I can’t get this to work on Windows 10, it’s basically useless for my needs and will need to be returned to the store.
Any help or advice would be greatly appreciated.