My Passport reading SD card but not backing up

My passport does not seem to be backing up from my SD card. I last used it in June on a trip and it worked fine. This time I’m on another trip and it seems to be reading the SD card and I can see the images on my phone. But once I ejected the SD card the images cannot be found in Storage. What to do? I’m travelling and need to back up my photos.

Hi rarecat,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.

Thanks, Alex. I ended up calling them and they fixed it. It turned out that the button on my dashboard for auto backup has turned off by itself.