WD Community

My cloud software and Browser UI dont work properly, although connection speed is good

Hi,

I am running latest my cloud software 1.0.5.37. It is showing my local mycloud drive as connected, but when I click on the drive it is not connecting to the drive. No error is shown and the screen refreshes.

Alos, login to the MyCloud Brower UI takes 5 minutes. When it finally shows the UI, the information in it is not populated. The UI Navigation bar responds, but none of the other buttons works.

Besides the above, connection speed is fast. I am connected to the router by cablem not WIFI.

Appriciate your help.

Bye,

    RaamEE

Have you tried using other browsers to access the UI? 

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.