My Cloud - set up failure

I can’t get beyond step 2. Having clicked ‘Get Stated’ all I get is a wheel of death. This is despite the My Cloud being clearly visible as a networked device on my desktop. Why can’t it find the device? Is it to do with settings for my BT Smart Hub, my PC or Norton? Please keep any answers simple … I’m no IT wiz.

Use the following link for more information and links to the User Manuals 1st and 2nd generation along with videos.

I have a problem with my product, it is that I try to enter from my Mac and it gives me connection error, I disconnect and connect it from the electric current and nothing happens