My cloud - remote access disabled

Good evening,
since the last firmware update I no longer have access to my MyCloudEX2Ultra from abroad, has anyone had this problem? The application
ao says that the equipment has remote access disabled.

@cerealcris I doubt if anyone using a My Cloud Home would have your problem unless they own a My Cloud EX2 Ultra too.
Use this link for your device sub-forum.

I have the same problem since few days ago. doesn’t work.