My Cloud OS5 App for Android

When I try to load in a folder of my PR2100 via the App for Android and I press the butto “Load pictures or videos”, I can see in my smartphone only the pictures, but not the videos.
In a recent past both were visible and loadable, but recently this has changed.
Anyone knows why?

Hi @giuseppepenzo,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: