PR2100 Image error with OS5 application and android version


I am running PR2100 as a photo back up device/personal cloud. I connect from my android phone to the PR2100 or my phone to computer to the PR2100.

Some of my photos when using the OS5 app look distorted and damaged when I try to see them on my android device. When I look on the computer it looks fine. Is there anything I can do to fix this?

Hi @anon48889269,

Thanks for reporting the issue.

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for best assistance and troubleshooting: