My Cloud not showing in my network

[Sharekaf]

Dears

I bought  New WD My cloud 4TB ,I did all steps for configration :

1. power cable plugged in .
2. connect network cable to modem .
3. My cloud got fix blue inducation .
4. downloaded application on my lap and during looking for device it’s not showing .

Please waiting your supportive steps .

Regards

[cat0w]

Is your router part of your modem?

If so have you tried restarting it?

Posted by,
cat0w (USA)

[Sharekaf]

i connected to my router ,and rest both router and wd but still same problem

[rac8006]

If you are using windows.  From a command prompt do a arp -a command.  Check the output to see if your mac address is displayed.

RAC

[Sharekaf]

yes displayes

[rac8006]

What is the IP address on the line with your mac address.  Use that ip address in your browser address bar.

RAC

[Sharekaf]

Dears

I change my router and problem was solved ,it’s seemed port problem .

I appreciate every one help me during troubleshooting