My cloud no longer in devices & printer

[oldvet]

Some how My cloud does not appear in the devices and printer, tried to do full reset, cloud will not turn blue. but the connection in rear has solid green on bottom and flashing green on top. Some where in my frustration, it said I have 2 clouds loaded. At one time it was connected.
Any ideas what I screwed up, Thanks a head.

[cat0w]

@oldvet Is this what you want to see?

What do you want to turn blue??? Are you talking about the LED on the front of your My Cloud? Is it a 1st generation or a 2nd generation My Cloud.

My Cloud

If you have Windows does your My Cloud show up in File Explorer>Network?

[oldvet]

hanks for your response. Yes that is what I want to see, on the blue LED on the front, I think it is gen 1 and no not in the file exp, network

[cat0w]

@oldvet If it is connected to your router/network have you tried a reboot of your computer?

The other problem that has been known to cause this on Windows computers is this,

Get My Cloud to show in Windows 10 File Explorer Network

Here is what I just found with a Google search and it worked for me. Open the Control Panel select Programs and Features then open Turn Windows features on or off then make sure the following box is checked, SMB 1.0/CIFS File Sharing Support, your computer will have to reboot for it to take affect. See images below, click on, tap or activate images to enlarge them. [WDMyCloudShowMConNetwork] End results, my My Cloud is back. See images below. [WDMyCloudShowONNetwork] [image]