I was running a My Cloud 4 TB drive on a personal wired LAN with no internet connection
with no problems. The IP address/port is seemed to use was http://169.254.9.95:9000/
I recently connected my personal LAN to the internet via a hub, i.e. my PC is connected to one port, the router to a second port and the My Cloud drive to a third port.
The lights on the back of the hub and the my cloud device all seem to indicate that the drive is working correctly, i.e. the green lights are flashing so there is some network traffic on the LAN. The PC, however, doesn’t seem to see the drive at all via Windows Explorer. I’ve tried running nmap to see if I can find the drive’s IP address but with no luck. When I was running the LAN w/o internet access, the drive used address 169.254.9.95. Is it still using this IP address? Given that the address of my PC is something like 130.204.204.0/22, I’m assuming that this is causing the connection problem? How do I access the drive to change the IP address to use DHCP, assuming
that it can get dynamic IP addresses?
Hmm…Small update. Nmap does actually detect the device on the 169.254.9.95 address, so I’m guessing that it’s set statically and needs to be changed to use DHCP instead?
What is the Hub connected to? Another router, one provided by the Internet Service Provider?
Generally it is a very, very, very bad idea to connect the My Cloud to the internet without a router/firewall to block access to it. If there is no firewall between the My Cloud and the internet than your My Cloud will be accessible to the entire world and can/will be access/hacked.
If you have introduced a new router from the ISP to the mix, connected a hub to it, then connected other devices to that hub, then generally devices will obtain an IP address from that new router. Chances are very high the new router assigned a different IP address to the My Cloud.
Typically when a local network device is using an IP address in the 169.x.x.x range it means that device is not obtaining an IP address from a local network DHCP server, like one that is typically in a local network router. A hub generally does not provide an IP address, it just splits the network signal to multiple devices/ network ports.
The typical setup for a My Cloud is to connect the My Cloud to a local network router. Then connect other local network devices to that router. If more ports are needed then run one Ethernet wire from one of the router networking ports to a hub or better a switch. (Just in case one doesn’t understand the network terminology, in very simplistic terms; a hub performs a different function than a switch which performs a different function than a network router.)
What he said.
Cyber protection for all Linux based WD products is sketchy at best. You want to block internet access to these devices at the router level.,
It sounds like your PC (130.xx.xx.xx) and WD (169.xx.xx.xx) are on different subnets. If my memory serves, the MyClouds don’t like to be accessed from different subnets. I think my EX2 Ultra doesn’t allow it by default; but (without looking), I think it can be configured to make that work.
As Bennor said; it sounds to me like you have two devices doing DHCP on the network; the “hub” and your “router”.
I am little unclear on the Hub. Is this a combined Cable modem/Router device with multiple ports? Don’t these things generally have WiFi chips to provide WiFi to the home? If so. . . exactly what is your router doing? Providing a second WiFi network?
If your Hub is doing DHCP, (acting as a router, which I think you want since so many things are plugged into it), then you need to reconfigure your Router. Basically, you need to turn off DHCP in the router. Most modern routers have setup modes to use it either as a network switch, or wireless access point. Both of those modes would disable DHCP, and everything on your network will wind up on the same (169.xx.xx.xx) subnet.
Hello good people of wd community! For obvious reasons I’d like to seek some help. About a week ago started experiencing intermittent issues with my single bay WD My Cloud 3tb on dhcp and latest firmware 4xx - it would disappear until powered down and back up. It took me a few days to copy everything from there using power down method. Eventually after it was done I performed full reset which took a lot of time and disappeared in the middle. The problem is now no matter what i try I cannot see it on the router in dhcp, nor can I discover it on the network with scanner, even though the back lights both green and activity light is flashing, while the front is solid blue and when disconnected it turns white, then blue again once connected. I’ve tried all wd soft to try discovering the device, but to no avail. Can somebody suggest some magic want to aid troubleshooting?
You should have created a new thread, not respond to an existing one…
Suggest you assign it a fixed IP address and easy-to-remember name on your router, then restart the MyCloud so it obtains both. IP address should be outside of the assignable DHCP range.
If it disappears, you can ssh into from Terminal (Mac) or Putty (Win):
Thanks torch1! I picked up this thread because my issue is exactly the same, just circumstances slightly different. Fixed ip in the router didn’t work same as bound ip. My router is tp link archer vr 600 and I can’t figure out what’s wrong. Even with everything disconnected my cloud appears briefly on the network during boot process registers with dhcp and before i can access the ui disappears completely with all lights indicated good, no pinging no http no ssh nothing. So I cannot connect to it. Any other suggestions?
It is important to verify that your network is configured correctly before you blame the MyCloud NAS or some other device.
Can you ping other devices on your network (including the router) from every other device? Troubleshooting a network is beyond the scope of this forum.
When you say “mycloud appears briefly on the network and registers with dhcp” - how do you know this? From the router?
Before you try fixed IP, try DHCP.
Did you try connecting directly to the mycloud with Mac/PC with no router, just ethernet? They should negotiate 169.254.X.X addresses between them. If you can, set everything on mycloud back to default, but enable SSH (lan only) so you can connect to it.
Thanks again for the tips. Just to clarify, I’m not blaming anything or anyone, only trying to figure out what might had changed in the last couple of weeks, so that everything else works as always and the only problem is WD My Cloud. Because my experience with later is limited to “it always worked” I wanted to get help from somebody more involved, eg are there any extended logs or perhaps something I’m missing. Yes it appears i can ping everything from every other device on the network bar wd. Yes i can see on the router wd was allocated an ip from dhcp and i can ping it for a brief period of time during the boot sequence, but then ping stops because device disappears, even though reports itself everything is good. When connecting directly to pc should it be normal cable or loop? Also could you clarify what is lan only for ssh you mention?
Ok, here we go, on direct connection to W 10 pc I was able to replicate exactly what’s going on in my network! Once connected directly to PC over ethernet with normal cat 5e patch cable included with wd, i was able to browse the network and find my wd device, right click on it and open devices web page. Or browse by name - these are auto config settings
It worked approximately for the same period of time as on the network - i have checked default config on ui, setup a ping, double checked enabled ssh etc etc. AND THEN!!!
Once this happens the WD My Cloud shows back lights all green and front light is solid blue, but the device is GONE! No ssh, no http, no ping nothing! Until you power it down, back up and if lucky might have it working for a few minutes. This is full factory restored device, which was working for a few years up until couple of weeks back…
Is there any /var/log I could try looking at, any other ideas?
If the mycloud appears briefly then disappears, it may have acquired (or given) the same address as another device on your network which is why I suggested DHCP instead of the fixed IP. Each time you make a change on your router, you should reboot the router then reboot all devices on your local area network (“LAN”) so they can all get new addresses. By using DHCP, your router will make sure each IP address is unique. If you have not configured your router correctly and assigned a fixed IP (on the router) to your mycloud, you may give it an IP address that is already in use.
If you decide later to use a static IP (or IP reservation) on your router, on your mycloud you can leave Network Mode set to DHCP - the router will always assign it the same IP.
If you try connecting mycloud directly to PC, you can use a normal cable.
Disregard my comment on SSH for lan only…MyCloud does not have the option for SSH from outside your lan (i.e. from the internet).
I have disabled wifi on router and plugged out all devices, then plugged in wd and my laptop, so in clean circumstances there were no interference and it is the same behavior, there’s no duplicate ip on network, everything is dhcp controlled, router gets rebooted every night, so there must be something else going on.
these are all the options i have in terms of ipv6 for the router, but disabling it on network interface on w10 laptop didn’t seem to make any difference.
You could load Wireshark ( https://www.wireshark.org/ ) on your PC, then capture the traffic between it and mycloud while you ping until it times out. Look at the packets just before the time out.
In the spring, a W10 update rolled through my system and killed my NAS connectivity. It was easier to trouble shoot since the non-updated system worked just fine.
I finally disabled IPV6 in my network adapter on all my PC’s. . .and everything worked. PS: I assign a hardcoded IP to each of my WD units (there are more than one in my network) for my own sanity.
This suggests there might be incompatibility of WD My Cloud with IP v6 technology. Perhaps WD have plans to implement v6 in some shape, to bring their technology forward rather than everything else backward?
We had a power outage last night and this morning MyCloud is no longer found on the local area network.
When I turn on MyCloud, the front panel LED is white, the second network port LED lights green and the other flashes green, but I do not see any MyCloud I can not get the IP address of the device.
After a while the front panel LED turns blue.
