My Cloud Mirror access

Legacy Products My Cloud OS 3
1

Hello, appreciate any advice on the following issue:

Have a MyCloud Mirror Gen2 16tb, other than having to replace a drive, been working well over the the last year or so. However, over the past few weeks its now dropping from the network on a regular basis and unable to be accessed, either from the normal file links in windows or from the web page. Both blue lights are on. Once restarted to goes back to working fine but obviously thats not ideal!

It has a static ip, tried it both with sleep on and off. Any ideas? any further info required? Should add that my old My Cloud is working fine.

Just reset back with the 40 second reset to see if that solves it

Thanks

Tom

2

Hello,

Did the 40 second reset solved the issue?

3

Hamlet
It seemed to have sorted it until around 10 minutes ago! I can access the folder on the network from Windows but unable to access the web page nor reach it remote using mycloud - however it can be reached using acer abfiles remotely ? Will have to have another think about this.

Thanks
Tom