Unable to access My Cloud Mirror Gen 2

Hi everyone,

I am posting here to seek help as I am not receiving any help from WD technical team after 5 days of reporting my issue.

After My Cloud Mirror Gen 2 device started flashing yellow and red lights, I had restarted the device. But after restarting, though the device lights is normal at blue, I am unable to access it via both my personal network and mycloud.com. I am not sure how to solve the problem.

If you have suggestions, pls assist. Thank you.


You could refer the following links-

For local area network- https://support-en.wd.com/app/answers/detail/a_id/15870

For Remote Access(mycloud.com)- https://support-en.wd.com/app/answers/detail/a_id/4148