My Cloud Keeps Going Offline

[wilbyforce]

Hi all.

I’ve had my WD My Cloud device for about 5 years and it has worked reliably until about a month ago. I have been able to access media from my LG TV using LG’s “webOS”, and also using my Denon amplifier via their “HEOS” app on my phone.

Now, at least once a day, in order to make the My Cloud device visible via these methods, I have to reboot it using the GUI on my PC - that’s the odd thing because when I can’t access the drive from my TV or phone, I can still access it from my PC and from the My Cloud app on my phone.

Other than coming to the end of its life I can’t fathom why it might start behaving like this, so any help would be greatly appreciated.

Thank you.

[Keerti_01]

Hi @wilbyforce,

How to Resolve My Cloud OS 5 Device Offline Message:How to Resolve My Cloud OS 5 Device Offline Message

Please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

[wilbyforce]

Thanks but I already have a support case open and so far it hasn’t been of any use.