My Cloud is not connect to my home network anymore

Legacy Products My Cloud OS 3
1

My Cloud is not connect to my home network anymore. the led is light yellow and steady. I can not ping the IP now.
I have this device for one year. it works fine until end of 2015.

2

What troubleshooting have you done so far. Have you shut it down and tried a reboot? If you can still get to the Dashboard that can be done there. Let it sit for a while and have a cool down period before rebooting.

Are all your network cables inserted correctly?

cat0w
USA

3

i rebooted a couple of times already. i can not get to Dashboard because not network connection. I use cable network. My home network works fine (wire and wireless).
Thanks,
Johnny

4

why my LED is yellow? hardware issue or network issue?

5

I gave you the two problems that are shown in an older My Cloud User Manual.

First is letting it cool down before a reboot to see if it overheated.

The second is to check the cables.

Do you have WD Quick View, if you do what does it show under Temperature?

6
  1. the device was out of power for overnight. i rebooted it again.
  2. my router shows green(connection is good) and the port of my device shows green . i also changed a cable.
  3. WD Quick View does not works due to no connect to the device.
    the only thing i have not done is manufacture reset. does it help?
    thanks,
    johnny
7

I have the same…