My Cloud is constantly on offline?

My Cloud OS 5 Personal & Network Attached Storage My Cloud
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I just bought a USB to SATA adapter, but have yet to try it. The basic process is as follows (stolen from one of these threads):

  1. Open up the device
  2. Remove HDD
  3. Place HDD in a USB HDD enclosure (or install in a PC)
  4. Get a program that can read Linux EXT4 disks. (Windows won’t do this natively)
  5. Attach USB enclosure to PC, and use reader program to get the data.
  6. Recognize that you have learned an important lesson regarding backup to a 5+ year old mechanical HDD

See if one of these threads helps with details. I know there are many more threads describing the process bc ive stumbled upon them in an angry search: