My mobile My Cloud in OS 5 but I can’t login now.
Appreciate your expert advice
Thanks, Victor
Are you using Android or Apple etc.? I just signed in with my Samsung Galaxy S20 5G using the OS5 app.
Hi,
I am using Android mobile with my Samsung Note 8
@Victor20 Could you explain what you’ve tried to do to solve your problem and what message/screen you get of which you conclude it doesn’t work?
- Set up MyCloud OS5 account and connect your NAS.
- Download OS5 app on your samsung
- run app, log in, you should see your NAS
This is not happening?
Here is what I see when I sign into my My Cloud that has OS5 with my Samsung phone. When I updated to OS5 I had to create a new account, email, and password.
Yep, that’s pretty much what I see when I click on the NAS (in your case WDMyCloudTwo) in the app.
Hi,
I tries multiple login but simply no response.
Btw, have you encountered this issues before yet?
Hi All,
My issues resolved but I have new problem as such:
No associated NAS
We found your account but no compatible MyCloud NAS
In order to use this app, I must own or be invited to one of these devices.
Please follow the link in the invitation email to access the NAS the first time
(Note: MyCloud Home is not compatible with this app)
If you already have one, setup my MyCloud device first before signing in.
Need another expert how to overcome the above issues.
Thanks, appreciated everyone help
@Victor20
Do you own a My Cloud or a My Cloud Home? If you own a My Cloud, have you set up Cloud Access and does it show you as signed in? See example image below.
Click on, tap, or activate image to enlarge it.
