No Associated NAS

Announcements & Discussions Forum Feedback
1

When my user attempts to sign-in to the OS5 app they keep getting a “No Associated NAS” message
We found your account but no compatible My Cloud NAS.

Has anyone else encountered this issue?? I have reinstalled the app on the phone but i keep getting the same message.

2

@hjparnes1953

What WD Device that uses OS5 do you own? Is this what a User gets or what you get? You should post this topic in the Community and the correct sub-forum for your device.

3

Thank you for the response to my puzzle,

I have/my user have Samsung A42 5Gs that used to connect until I attempted to change the passwords.
My user is getting the message only.
As Admin for my 3T MyCloud, I am connected and have no difficulty using the OS5 to up/download files.

4

Greetings,

We have reached out to you via direct message, so we request you kindly check and reply to your DMs so that we can assist you further.

5

I have a similar problem after doing a 40 second reset I have no cloud access and when I go on the cloud website to log in I’m told there is no NAS associated with this account. I am using an WD My Cloud EX4100 and when going through the dashboard to either sign in or create an account I get the following

2. Cloud Access Screen
2. Cloud Access Screen1920×1080 57.1 KB

3. Sign in Selected
3. Sign in Selected3840×2160 246 KB