No Associated NAS

When my user attempts to sign-in to the OS5 app they keep getting a “No Associated NAS” message
We found your account but no compatible My Cloud NAS.

Has anyone else encountered this issue?? I have reinstalled the app on the phone but i keep getting the same message.


What WD Device that uses OS5 do you own? Is this what a User gets or what you get? You should post this topic in the Community and the correct sub-forum for your device.

Thank you for the response to my puzzle,

I have/my user have Samsung A42 5Gs that used to connect until I attempted to change the passwords.
My user is getting the message only.
As Admin for my 3T MyCloud, I am connected and have no difficulty using the OS5 to up/download files.


We have reached out to you via direct message, so we request you kindly check and reply to your DMs so that we can assist you further.