No associated nas

My cloud os 5 5.26119. Brand new out of box…

Set up 3 users the same exact way. 2 users work 1 get no associated nas. These are all family members and i set them up, rebooted nas unplugged waited 1 hour still same.

Try to delte the user so i could readd and get error 400 something went wrong checkbactive internet connection, but obviously have internet otherwise i couldnt talk to device. This is brand new and frustrating.

Honestly i cant be the only person with this issue

Hi @Wawrzynt,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Yep 2 of them nothing but crickets

Tom W.

The MyCloud hasn’t been available for quite some time. Are you sure it was new when you bought it (not “Open Box” or “New - Other”?)

My cloud ex2 ultra. Brand new no not used or open box

Tom W.

Ah, OK, EX2 Ultra.