My cloud home stays offline

My Cloud Home - Personal Cloud Storage My Cloud Home
1

the mycloud home stays offline. I have tried everything to get it back online again (together with the WD helpdesk) but so far no luck. As i understand a lot of people have this problem.
For me : NEVER AGAIN A WD product. A NAS which does not work anymore after a mere three years is a SH*T product. The only thing i can do is try to recover the data of it. which will cost me cause that i cannot do my self.

#tothegarbagemycloudhome

2

Hi @Noorie2602,

My Cloud Home cannot connect/shows offline due to the following reason:

  • My Cloud Home is not powered on
  • My Cloud Home firmware update is occurring
  • My Cloud Home has a disconnected or faulty Ethernet cable
  • My Cloud Home LED goes directly to solid white when power is applied to the unit
  • My Cloud Home LED is blinking Fast or Slow and not solid white indicating a ready state
  • My Cloud Home has an internal hard drive failure

Please refer to this KBA to troubleshoot the issue: WD My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline

3

Dear miss/ mister neha,
I have already had contact with two of you’re colleagues who sent me the same manuals to troubleshoot.
Last contact was with miss/ mister sheikh in case nr 210718-000541…
most recent I replied him/ her and asked a question. I ds not receive an answer yet.
But now I receive your email. I am a bit confused now. Who is helping me now?
My disk is still not coming online.
HELP!!!

1 Like
4

CAn we recover the log of connection and disconnection of the device to the service My cloud home?

5

The easiest thing is to find the same box and reinstall the disks, I did it.

Keep in mind that when you return a disk in support of WD, the data is not saved!

Here they write about a script for Linux that reads the file base and correlates with the files themselves on the disk, i.e. converts the WD storage format to normal.

6

My device had been offline 3days after the update

7

Mine is still updating - 96h+ and counting. Device have pulsing white light and network seems active based on enthernet port lights. When I log-in into WD My cloud home it says it is updating.

Considering 8TB data in it, I don’t know how I would recover it if the update would corrupt it. SO now I am hostage of my own drive (and WD). I can do anything with drive because I am afraid I might interrupt the update, but update is taking more than 4 days now…

…not cool at all! Worst thing - it didn’t even ask if I allow for it to update!