My cloud home showing offline or not connected

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Hi,

I have a my cloud home 3TB drive, recently it’s now saying offline or not connected. It’s connected directly to my router and I’ve tested the network connection between the 2.

My drive did have the power plug pulled out and when I plugged it back in I had a fast blinking light, this has now gone to a solid light but says offline or not connect.

It has now gone back to a fast flashing but then stops and goes to a solid light for 10 seconds then back to flashing

Please help

2

Hi Ryan_avis,

You should follow below mentioned KBA in this concern;

3

Mine goes straight to white as well. This article says to reboot multiple times, and gives links that don’t work. I paid to ship my old unit to you, and this has never worked well, and now it crashed with my data on it!!!