My_Cloud_EX4100_2.42.115.bin Update Failed

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

Hi

I have tried many times to update my EX4100 to My_Cloud_EX4100_2.42.115.bin so I can then Update to to OS5 but the update keeps failing.

Please help

Thanks

2

This place is not what it once was. No one cares anymore. We used to have great support.

3

There’s no reason for the update not showing update available. I think the reason manual update keep failing is an inside job so we can buy newer My Cloud systems.

4

Have you done a 40 second reset prior to trying the manual update?

5

Reset didn’t work

Thanks

6

I was successful in doing the reset. I tried to update firmware. It still failed. No code given.

Are the staffs helping or I should abandon this forum?