I COMPLETELY AGREE, but that not what the “last rep said”! I copied an pasted directly from his email when asking for an escalation on this from: firstname.lastname@example.org; on behalf of; Western Digital Support [email@example.com] How / who / which am I to trust with 2 statements coming from the same companies support staff!? (and note he said there was no escalation and to call in.
Do I “dial a rep” and take the best two out of three answers?
Simmilar to the “I dont think that will happen” towards backward drive tests. Im not asking for an opinion, I am asking for policy. (sorry for the frankness, but hopefully you can appreciate the irony and frusteration)
I need concrete, difinitive answers to this question before my return window expires, and you get a B stock on the shelf by default.