I have a WD My Cloud EX2 Ultra NAS on the latest firmware
I recently bought a refurbished (direct from WD UK) My Book Essentials 3Tb drive.
The My Cloud can’t see the My Book at all, if I log in via the web portal only my existing WD Essentials 2Tb drive is shown.
I have reformatted the drive in NTFS (as I know the native format can be problematic). The NAS still cant see it.
Windows 10 has no problem seeing the My Book when connected via USB, but if I try to check the drive via ‘WD Drive Utilities’ (downloaded from here), the software cant see it and says ‘Attach a supported drive’, WD state it should be supported. I have googled the problem but got nowhere…
Is the My Book drive faulty or does it need a firmware upgrade, any suggestions, before I go down the returns route? I bought it specifically to attach to the NAS…