please forgive me for raising a topic which I know has raised it’s ugly head already a few months ago, but I need help.
I recently bought a 4Tb My Book to plug into the USB socket of my My Cloud in order to run Safepoints backups.
The problem I have is that although the My Cloud recognises the My Book, it is unable to create a share on it, thus rendering it incapable of being used for Safepoint backups.
I know other members of this forum have reported the same problem in the past, but reading through the posts I have been unable to find a solution.
I have reported this matter to WD, and raised a Service Request with them. After several days of emailing backwards and forwards, sending logs and assuring them that the only reason I had had the temerity to turn SSH on was to edit the Twonky view definitions, my service request has been ‘escalated’ for more thorough investigations. I have heard nothing since…
If anyone reading this can help I would be very grateful.
I am running firmware version v04.04.03-113.
The problem effects ALL usb storage devises plugged into the My Cloud (not just the My Book)
The error message I get is:
Unable to create share
A share could not be created on a USB device (vendor: Western Digital, model: My Book 1230, serial number: 5743433445354A4C5A453650, file system: ntfs, label: My Book, share name: My_Book).
Thursday, June 16, 2016 7:47:05 AM Code 1122
Thanking you in advance,