My Cloud 4tb is Full can not free up space

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

My Cloud 4tb is full so I deleted a lot of files to free up space and nothing happened ! Still full and yes I empty the recycle bin

What else can I do ?

2

What recycle bin? What model My Cloud are you using? The single bay/single drive My Cloud does not have a recycle bin (at least the older v4.x does not have one). Are you sure you were deleting files from the My Cloud? Are you using WD Sync? If so it can gobble up a large amount of space with its file backup/file versioning feature.

3

The Model is WDBCTL0040HWT-NESN Single drive

I have the Drive mapped in Windows 7

No sync

Its my Media Server I have it full of movies

I deleted 1 folder to free up space nothing happen then deleted a second folder totaling 2 gigs the drive still shows full.
I did a scan test and a reboot nothing helped

the other thing I noticed was it was PAINFULLY slow to delete 2 gigs about 3 hours

The only thing that has changed was the new firmware back in December

4

Should I contact WD ?

5

What steps did you take to delete?

I have Windows 10 on my PC’s and by going to file explorer and opening My Cloud under Network and the share I want to delete from I choose a folder or item, right click on it and then delete. See example image below.

Click on, tap or activate image to enlarge it.

1005×634 69.6 KB

Another way to delete that should work is to use the My Cloud desktop app, open it, choose a file or item, use the drop down menu and delete. See image below.

1010×762 163 KB

6

You could ssh into the drive. Then type in df -h followed by the enter key. This will show you the
disk usage for all mounted partitions. Then remove a file of two using the same method that you
have been using. Then do the df -h again. If the file is really removed the available space should
increase. You could also use df instead of df -h if the files you are removing are less than a gig.

7

Windows explorer and WD Desktop doesn’t show anything other then the last 4 folder left.

I am not familiar to SSH commands but here is what I got

Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent
permitted by applicable law.
Last login: Sat Dec 31 22:01:47 2016 from 10.0.0.3
XBMCMyCloud:~# df -h
Filesystem Size Used Avail Use% Mounted on
rootfs 1.9G 636M 1.2G 35% /
/dev/root 1.9G 636M 1.2G 35% /
tmpfs 40M 16M 25M 38% /run
tmpfs 40M 64K 40M 1% /run/lock
tmpfs 10M 0 10M 0% /dev
tmpfs 5.0M 0 5.0M 0% /run/shm
tmpfs 100M 6.4M 94M 7% /tmp
/dev/root 1.9G 636M 1.2G 35% /var/log.hdd
ramlog-tmpfs 40M 24M 17M 59% /var/log
/dev/sda4 3.6T 3.6T 0 100% /DataVolume
/dev/sda4 3.6T 3.6T 0 100% /CacheVolume
/dev/sda4 3.6T 3.6T 0 100% /nfs/Richard
/dev/sda4 3.6T 3.6T 0 100% /nfs/XBMC
/dev/sda4 3.6T 3.6T 0 100% /nfs/Public
/dev/sdb1 7.3T 2.4T 4.9T 33% /var/media/XBMC_3_Drive
/dev/sdb1 7.3T 2.4T 4.9T 33% /nfs/XBMC_3_Drive

8

It shows that sda4 is 100% full. Now you need to remove about 4Gig of data
and rerun the df -h command. If you remove 4Gig then the numbers should
look like so
/dev/sda4 3.6T 3.2T 4G 99% /DataVolume

I suspect that your videos are in /nfs/Public/Shared Videos.
After you ssh into the drive. You can type cd /nfs/Public
Then you can type du -BM -d 1
This will list the size of all folders in Public
Understand that the is pressing the enter key.
Show us what that output looks like

9

That’s the problem, I already deleted 2 folders with about 4 gigs of data and it still shows FULL.
Does the one file look like a log file with 1.9 gig ?

Alright just Cut and paste 12 gigs of Photos off the Drive and it still shows FULL

XBMCMyCloud:~# cd /nfs/Public
XBMCMyCloud:/nfs/Public# du -BM -d 1
6574M ./JeffLaptop
1M ./Shared Music
1M ./.wdmc
1M ./Shared Videos
1M ./Shared Pictures
6574M .
XBMCMyCloud:/nfs/Public#

10

What ever is taking up space is not in the Public directory. Now you need to
cd /nfs Then du -BM -d 1
his will show if any other folders are taking up space.

11

This what shows up

XBMCMyCloud:~# cd /nfs
XBMCMyCloud:/nfs# du -BM -d 1
6574M ./Public

12

Did you remove /nfs/Richard and /nfs/XBMC folders? It appears that you did.
Now you need to do the following:
cd /DataVolume
du -BM -d 1
cd /CacheVolume
du -BM -d 1

This will show if something is stored it these directories.

13

I didn’t remove Richard or XMBC. Richard is empty and XBMC is the main folder which has 4 sub-folders Pictures, Home Videos, Movies, TV Shows

XBMCMyCloud:~# cd /nfs
XBMCMyCloud:/nfs# du -BM -d 1
6574M ./Public
^C
XBMCMyCloud:/nfs# cd /DataVolume
XBMCMyCloud:/DataVolume# du -BM -d 1
cd /CacheVolume
du -BM -d 1
3678319M ./shares
1M ./backup
1M ./lost+found
713M ./cache
3679031M .
XBMCMyCloud:/DataVolume# cd /CacheVolume
XBMCMyCloud:/CacheVolume# du -BM -d 1
1M ./cake
1M ./.wd-alert
11M ./netatalk
1M ./transcodingcache
1M ./upgrade
1M ./WDPROT
702M ./twonkymedia
713M .
XBMCMyCloud:/CacheVolume#

14

You have 3.6T in ./shares. What is in that folder. You can do the following:
cd /CacheVolume/.shares
ls -a

This will list all of the files in the .shares folder.

15

-bash: cd: /CacheVolume/.shares: No such file or directory
XBMCMyCloud:/CacheVolume# ls -a
. WDPROT netatalk twonkymedia
… alert_notify_time orion_cm_enabled update.log
.wd-alert cake share_acl_backup upgrade
.wdshare last_firmware_info_sent transcodingcache
XBMCMyCloud:/CacheVolume#

16

OK it looks like what you did was to type multiple commands at once. The .shares folder ahluld be in /DataVolume
When You type the commands that I give you. You need to wait for the results before typing the next command. What you did works. But the output is intermixed.
So now type the following
cd /DataVolume/.shares;ls -a

This should tell the contents of the .shares folder.

17

Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent
permitted by applicable law.
Last login: Tue Jan 17 11:26:48 2017 from 10.0.0.3
XBMCMyCloud:~# cd /DataVolume
XBMCMyCloud:/DataVolume# du -BM -d 1
3686716M ./shares
1M ./backup
1M ./lost+found
713M ./cache
3687428M .
XBMCMyCloud:/DataVolume# cd /CacheVolume
XBMCMyCloud:/CacheVolume# du -BM -d 1
1M ./cake
1M ./.wd-alert
11M ./netatalk
1M ./transcodingcache
1M ./upgrade
1M ./WDPROT
702M ./twonkymedia
713M .
XBMCMyCloud:/CacheVolume#

XBMCMyCloud:/CacheVolume# cd /DataVolume/.shares;ls -a
-bash: cd: /DataVolume/.shares: No such file or directory
. WDPROT netatalk twonkymedia
… alert_notify_time orion_cm_enabled update.log
.wd-alert cake share_acl_backup upgrade
.wdshare last_firmware_info_sent transcodingcache
XBMCMyCloud:/CacheVolume#

18

Not sure why that didn’t work. But you do have a .shares folder in /DataVolume.
So try this. cd /DataVolume
Then type ls -a .shares
The .shares folder has 3.6TB of data.

19

XBMCMyCloud:/CacheVolume# ^C
XBMCMyCloud:/CacheVolume# cd /DataVolume
XBMCMyCloud:/DataVolume# ls -a .shares
ls: cannot access .shares: No such file or directory
XBMCMyCloud:/DataVolume# ls -a
. … backup cache lost+found shares
XBMCMyCloud:/DataVolume# ls -a .shares
ls: cannot access .shares: No such file or directory
XBMCMyCloud:/DataVolume#

20

Sorry my eyes had a problem with your output. It is shares not .shares.
So do the ls -a shares after you cd /DataVolume