I’m a newbie here. I have read a significant number of posts in the last 48 hours but nothing quite the same as I have experienced. I have tired to provide all relevant details including what I ahve attempte to resolve.
Device was purchased on 01/05/12 and has been installed more or less since that date. Runs on XP and Vista. It has had little use but contains many important backup files. I tried to access it a couple of days ago with no success. I have spent most of yesterday (Jan 02 and today Jan 03 trying to find a solution with no luck. First thing I noted is that I do not see a green light. I am not sure when the green light was last visible as I have not used the drive much in past few months. The blue light is on constantly but every 6 or so seconds it turns to a quick yellow flash. The device is connected thru a DLink 8 port switch and has been so since first install. All other devices on the network (3 desktops and printers) all work fine. There are also wireless devices such as phones that access the network directly thru the router/modem.
Things I have done.
Checked light on front of router as explained.
Checked light at ethernet cable connection. Bottom is amber and top flashes green.
Used Reset button for both 4/5 seconds and at times 20 secs to see if that had any effect. Many times.
Powered device off and on after trying the reset. Many times.
Moved cables around and tried two other cables for connection btwn switch and device.
Connected device directly to the router.
Tried a direct connection to one computer making sure that the UPnP Framework is Enabled.
Using my router services I checked all devices visible and no sign.
Felt for vibration on repowering the device and I could feel that and heard (not loud) disc action for a few seconds and light vibrations for longer.
Device is warm but not hot.
Powered down complete network and left it “down” for about 8 hours overnight.
Plugged device directly into wall outlet.
Downloaded some discovery utilities from the WD site - no luck.
My last attempt was to insert the setup CD to see if it would discover the device - no luck.
I read stuff on the WD user forums and tried some suggestions there. I don’t know what else I can do.
I have been very close to the device for the last 36 hours (how I love it!!) and not once have I seen the green light. I know the light may burn out but the blue light with intermittent yellow is there all the time and so it never goes dark.
I am not sure how much “action” I should be aware of in doing a reset but I have not noticed much.
The reset “plunger switch” seems to be enabled as I can feel the movement.
Needless to say the concern is the data on the device.
Thank you for reading this - any suggestions appreciated. I already own bricks and an anchor!!.