New out of the box, I have plugged in My Book. It’s plugged directly into a USB socket on my PC and the AC adapter is plugged into a good power source (multi-socket surge protector) that is able to run the rest of my hardware. I don’t have a wall socket available to plug it into directly.
My Book didn’t show up in Windows Explorer as a drive. After contacting WD customer services, on their advice, I have downloaded the Discovery software. This software nicely picks up other external storage devices. However, it does not show My Book.
I’m stuck and the next step looks like returning My Book to WD. Before I do this, is there anything that I can try? I have made an assumtion that the USB cable provided new, is good.