I keep getting a popup stating “You have to reboot your computer before running Acronis True Image”. I have rebooted several times, uninstalled True Image, made sure the registry looked clean, and re-installed. Same message. I tried the “Repair” option in the install script. I even re-downloaded ATI, and tried all the above again. Same problem. I am stumped, so am turning to the community.
I am trying to install ATI Version 33 (ATI2016WD_build33.zip). I am running Windows 10, Version 1903, OS Build 18362.295.
I found a solution to my problem. Instead of “powering down” my computer, I did a “restart”. Bingo. ATI now starts.
I’m guessing it’s some kind of “power down” optimization that W10 is doing that confounds ATI. Whatever it is, a “restart” doesn’t do it & ATI likes the way the system was re-booted. A subtle software interaction that I wanted to document.
I have been struggling with what appears to be a similar issue.
I go thru the automated or manual clone process(s) one gpt 4tb drive to a gpt 3tb drive and while Acronis does something, it never clones. It asks all the questions and gets to the Reboot one, I reply Reboot, the PC turns off and when it comes back, it starts Windows. The drive to be cloned too appears to be untouched, there are zero files on it. I will give your solution a try but am very confused about Shut Down vs. Reboot. As I recall, I wasn’t given a choice, were you?
Mike – it’s a choice you make when you shut down the system. ATI wasn’t shutting the machine down, the script was telling me I had to do it (manually) to use the newly-installed ATI. You can “Sleep”, “Shut Down”, or “Restart” when you try to shut down W10. I was always choosing “Shut Down” (makes sense, right?), but ATI never thought the machine had been re-booted afterwards. I got the idea to try “Restart” instead, and, surprisingly, that worked.
I think it’s something in W10’s “Shut Down” logic that’s trying to make restarting faster. They’re not really shutting down the system, but rather some shortcut.
Something for you to try: do a “Shut Down”, but then pull your power cable (if you’re not using a laptop). I’m guessing that will really be a “Shut Down” to ATI. If you try that, please post your results here.
My theory might only be pertinent to W10. Microsoft might not be doing the same things to shut down W7 as W10 – but you never know. I know my Windows XP system offers a “Restart” option in addition to “Shut Down”. So you probably have that in W7, too. It doesn’t hurt to try it. You’re not going to hurt anything.
I would try the “Restart” idea first. Then the power cable idea, if you’re using a desktop. If you’re using a laptop you would have to remove the battery. That would be more work than simply pulling a plug. That’s up to you.
If none of the above works, let’s hope someone else in the community can offer some suggestions.
Sounds like you’re not experiencing the problem I had. I can’t help you with cloning issues – I haven’t done one in a long time.
I would suggest asking Western Digital Tech Support. I have no idea how responsive they are, but it’s worth a try. Visit this page & fill out their form:
