Moving from OS3 to OS5 issues- Blinking Blue Light and not detected

So a quick background : for a while, I was getting notifications on my MyCloud app and dashboard that I need to upgrade to OS5.
Finally when I actually was doing so, my MyCloud just stopped working in the middle of the process. Here are some of the ’ symptoms’:

  • hard drive can’t be detected
  • blinking blue light (fast) for a few days now
  • dashboard not accessible

I have some important files that were not backed up on the process. I would have just stayed on the OS3 version if I have known this is going to happen. Thanks.

Hi @cipyboy,

Please refer below link to check My Cloud Alert Codes, Descriptions, LED Status and Email Notifications:
https://support-en.wd.com/app/answers/detail/a_id/17203

Please refer below link to know steps My Cloud OS 5: How to Manually Update From My Cloud OS 3:
https://support-en.wd.com/app/answers/detail/a_id/30092